This privacy policy sets out how CocoNine uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Booking and cancellations policy
-For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.
-Booking of 15 people+ will be charge for deposit in advance.
-Booking of 25-40people maximum have to order set menu only.
-10% Surcharge will be apply on public holiday.
-CocoNine have right to charge for cancellation fee for no show.
*BYO $10 per bottle (Wine only)
*We will hole the table for 15 mins from the time of booking, Customer must let us know if customer will be late.
*We can’t guarantee specific table, however we will do our best to accommodate specific needs and special requests.
Who we are
CocoNine is a restaurent based in Kingston, ACT and our registered address is 132/2 Trevillian Quay Kingston, ACT. Our official website is https://coconine.com.au
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
We keep contact form submissions for a certain period for customer service purposes. We do not use the information submitted through them for marketing purposes unless you have opted in.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code to enable the analysis of user activity on this website. The data collected is transmitted to and stored on Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. The reports provided by Google Analytics help us understand our website traffic and usage.
To learn more about the data Google collects and how it’s used please refer to Google’s Privacy Policy. You can opt out of Google Analytics if you disable cookies or JavaScript but please be aware that doing so may prevent parts of this website from functioning correctly. Alternatively you can use the opt-out browser plugin provided by Google.
GloriaFood
We use a third-party provider, GloriaFood, to take online bookings & online food orders. By booking or ordering online you consent to your personal information being sent to and stored on GloriaFood’s servers and to be used in accordance with their Privacy Policy.
Who we share your data with
We do not share your data with anyone or company beyond those listed above without your consent.
How long we retain your data
We store a record of all form submissions indefinitely. Your data may be deleted by the site administrator.
What rights you have over your data
If you have submitted a form or opted-in to our mailing list you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you want to request your personal data to be erased, please email us via admin@coconine.com.au
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you have any queries re your data you can email us via admin@coconine.com.au
Additional information
Your Consent
By using our Website you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.
Our Commitment To Data Security
Please note that your information will be stored and processed on our computers in Australia. The laws on holding personal data in Australia may be less stringent than the laws of your country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Policy Modifications
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 09 April 2019.